Home HeroTrust and support
Safety comes before finishing the checklist
Stop when conditions are unsafe, instructions conflict, or the work requires skills, permits, or tools you do not have.
Do not perform unqualified gas work
Avoid unsafe ladder and roof work
Use emergency or utility help for immediate hazards
General guidance has limits
Home Hero helps you plan ordinary maintenance, but it cannot assess the conditions in your home. Manufacturer instructions, local codes, permits, and qualified professional advice take priority.
For immediate hazards
Leave the area when necessary and contact 911, the fire department, your gas or electric utility, poison control, or another appropriate emergency service. Do not rely on the app or website during an emergency.